App says “This device is still syncing to the Grass Network. Please wait…”

• Wait for few 5-10minutes for it to sync.
• If it is still stuck after 5-10minutes, right click anywhere on app and click on “reload/refresh” and wait few minutes.

1/ make sure you are not using a VPN while running Grass.

2/ Test your IP:

• Go to https://whatismyipaddress.com/ and copy your IPv4 address.
• Go to https://www.ipqualityscore.com/ip-reputation-check and paste in your IPv4 address into the black box at the top of the screen and press ENTER.
• Go to https://www.ip2location.com/ and paste your IPv4 address in the lookup bar and press ENTER.

If any of these things are in your results you will need to get a new IP:

• Your IP comes back with a high score (above 30) on IPQualityscore
• Your IP Usage Type shows Data Center on IP2Location
• Your IP shows Residential Proxy data on IP2Location

If you are on a dynamic IP then you can get a new IP assigned by restarting your router a few times. For static IPs you will have to contact your ISP and ask them to change it for you.

Do NOT share the results from the tests with anyone outside a support ticket.

Note: If your app still displays a score of 0, your IP may not be supported. Try using a different IP address.